Refund policy

RETURN

All returns & exchange must be notified within 5 business days upon receiving the order. Items must be in unopened original packaging. Returns must be unworn, unaltered and unwashed with all tags.  To return merchandise back to us, please send email and original invoice and send it back with items at your own cost. We will inspect items once we receive them, and issue a store credit on your account. Please note that we will not be able to issue credit if the pack is open.

We can only issue store credit for any returns, refund is not available.

All clearance items are final sale, and we are not able to accept returns for them.

We recommend insured carrier to send any returns, because we won’t be responsible for lost returns. You will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.

 

DAMAGES & MISSING ITEMS

For all damaged or missing pieces, we can issue a store credit on your account or send out a new item.  Claims for any damage must be made within 5 business days upon receipt of merchandise. Claims for missing item must be made within 1 business day upon receipt of merchandise.  Please send email to sweetstitcheswholesale@gmail.com with subject damages or missing. For damages pictures will need to be sent.